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Frequently Asked Questions
Q: How do I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. Enter your delivery details and choose your preferred payment method — and you're done!
Q: What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfer, EasyPaisa, and JazzCash. Prepaid orders are processed faster as they are dispatched as soon as payment is confirmed.
Q: How long does delivery take?
Orders are typically delivered within 5-7 working days across Pakistan after dispatch. Timelines may vary during peak seasons or public holidays.
Q: When will my order be dispatched?
Orders placed before 5:00 PM on a working day are processed the same day. Orders placed after 5:00 PM, on weekends, or on public holidays are processed the next working day. Processing takes 1-2 working days before handover to the courier.
Q: I received a damaged or leaked product. What should I do?
Contact us within 24 hours of delivery with a clear photo of the Order Invoice on the parcel, along with product or packaging images. Claims reported after 24 hours will not be accepted.
Q: I received the wrong product. How do I report it?
Report incorrect items (wrong shade, variant, or product) to us within 24 hours of delivery. Please provide photos as evidence. The item must be unused and in its original condition for the claim to be processed.
Q: Are your products 100% authentic?
Absolutely. All products sold on our platform are 100% original and sourced directly from authorized distributors and brand suppliers. We do not sell counterfeit, expired, or tampered products.
Q: How do I know if a product is in stock?
Product availability is shown on the product page. If a product is out of stock after your order has been placed, our support team will reach out to you with options for a refund or alternative.
Q: Do I need an account to place an order?
You can place an order as a guest without creating an account. However, creating an account lets you track your orders, view order history, and enjoy a faster checkout experience.
Q: How is my personal information used?
Your name, phone number, and address are collected solely to process and deliver your order. Your data is never sold to third parties. It may only be shared with courier partners strictly for delivery purposes.